Effective Date: March 15, 2026
PSMDesign LLC (“PSMDesign,” “we,” “our,” or “us”) respects your privacy and is committed to protecting any personal information you choose to share with us through /lp/psmdesign. This Privacy Policy explains, in plain language, what information we collect when you visit our site or engage with our consulting practice, how we use that information to serve you better, and how we work to safeguard it at every step of the relationship — from a first inquiry about Iterative Intelligence and IteraOS to an ongoing engagement building your intelligent business operating system.
We know that trust is the foundation of any consulting relationship, especially one focused on human-guided AI, automation strategy, and the digital architecture behind mission-critical business systems. This page is where we put that trust in writing.
We may collect limited personal information when you voluntarily provide it through our website. This is information you choose to give us — never information we extract without your knowledge — and it typically arrives through a contact form, a consultation request, or a direct email to our team.
So we know who we're speaking with.
Our primary channel for following up on your inquiry.
Helpful context for understanding your organization.
Provided at your discretion, if you'd prefer a call.
Consultation details submitted through our contact forms.
We collect this information solely for the purpose of responding to inquiries, providing consulting services, or communicating about potential engagements. Nothing more, nothing hidden.
Information submitted through our website may be used to:
We do not sell, rent, or trade personal information to third parties. Full stop. Whatever you share with us in the course of exploring a consulting engagement — whether it's a note about your legacy software, a question about IteraOS, or the outline of a project brief — stays inside our practice and is used only for the purposes described above.
Like most websites, psmdesign.com may automatically collect limited technical information such as:
This information is used solely for website analytics, performance monitoring, and improving the user experience — helping us understand which articles and case studies, such as our work on professional services firm CTO leadership, resonate with visitors, and where our site could be clearer or faster.
If analytics services such as Google Analytics are used, those services may collect anonymized usage data according to their own privacy policies. We encourage you to review those third-party policies directly if you have questions about how they handle data.
Our website may use cookies or similar technologies to enhance the browsing experience and analyze website traffic. Cookies help us remember preferences, understand how visitors move through our articles and case studies, and generally make the site work a little better for you.
You may disable cookies through your browser settings if you prefer not to allow them. Doing so may affect some functionality, but it will not prevent you from reading our content or reaching out to our team.
Our website may contain links to external websites such as LinkedIn, GitHub, or other resources — places where you can see our team's work, follow our thinking, or explore the open-source and technical foundations behind our consulting practice.
We are not responsible for the privacy practices or content of those third-party websites. Once you leave psmdesign.com, that site's own privacy policy governs how your information is handled, so we encourage you to review those policies independently.
We take reasonable technical and organizational measures to protect the information submitted through our website. Just as we advise our consulting clients to build resilient, well-architected systems, we hold ourselves to that same standard internally.
However, no method of transmission over the internet can be guaranteed to be completely secure. We are transparent about this reality rather than making promises we cannot keep, and we continually evaluate our practices as our platform and services evolve.
If you have submitted personal information through our website and would like it updated or removed, you may contact us and we will respond within a reasonable timeframe. We believe you should always have control over information you've shared with us.
This applies whether you reached out about a consulting engagement, downloaded an article, or simply left a comment about our work on Iterative Intelligence and IteraOS. Just tell us what you'd like changed or removed, and we will act on it.
This Privacy Policy may be updated periodically to reflect changes in our services or legal requirements. As PSMDesign's consulting practice evolves — new services, new tools, new ways of delivering human-guided AI and automation strategy — this page will evolve with it.
Updates will be posted on this page with the revised effective date, so you can always see, at a glance, when the policy was last changed and return to review the details that matter to you.
Our privacy commitments are one part of a larger practice built around trust: human-guided AI, digital architecture, and custom automation systems that replace legacy software and streamline operations. If you're evaluating a partner to build your organization's intelligent business operating system, we'd welcome the conversation.
Also see: Iterative Intelligence (IteraOS): The New Operating System for Small Business and our case study on Professional Services Firm CTO Leadership.